01
General Queries
What is an escape room?
An escape room is a game in which participants voluntarily enter a themed room and are given a set amount of time to find a way to “escape” by discovering hidden clues and solving a series of riddles and puzzles.
What time should I arrive?
We ask that all groups arrive at least 10 minutes prior to their booking time.
What is the age limit?
Anyone can join! However, we ask that children aged 12 and under must have an adult accompany them!
How many people can play?
Our rooms accommodate different group sizes, typically ranging from 2 to 8 players. The ideal team size is indicated on each room’s description.
02
Booking Assist
How to make a booking?
Select the theme you want to explore through our website, click ‘book’ to find the time you want to reserve, confirm the number of people playing, and then proceed to make a payment to book your reservation.
Can we have more players than booked?
Yes, you can! If you have more people, as long as you don’t exceed the maximum number of people permitted for each room, you can just pay the difference when you arrive.
More questions about Booking?
We are here to answer all your questions. Feel free to contact us via phone or email. We will get back to you as soon as possible.
Can we have fewer players than we booked?
Yes of course, but you must make changes at least 24 hours in advance. Otherwise, 50% of one entry ticket will be charged as a cancellation fee.
03
Information for Player
What If I am late for my booking?
We kindly ask all players to arrive 15 minutes prior to their session for briefing and preparation.
Arrivals more than 15 minutes late may result in a reduced game duration.
Unfortunately, if you arrive over 30 minutes late, we will be unable to start the session and it will be cancelled (no deposit refund).
What if I am unable to escape?
Don’t worry! Our games are designed to be challenging, but fun. If you are unable to escape before time runs out, our game masters will come to your rescue. They’ll provide you with a full debrief, including the solutions to the puzzles you didn’t complete. Whether you escape or not, the experience is thrilling and enjoyable, and you’ll walk away with great memories and stories to tell!
How to view detailed information about each escape room？
To explore detailed information about each of our unique themes, including storylines, difficulty levels, and horror intensity, simply visit our website or contact us directly. There, you’ll find everything you need to choose the perfect escape room experience for you and your group. We are also happy to answer any specific questions you may have before booking.